Course outline

1 Introduction in business communication. Information and decision making. Basic principles in exchange of information. 4 H
2 Total communication process. 4 H
3 Communication barriers 4 H
4 Written correspondence: organisation, style, content (enquiry/reply; complaint/reply) 4 H
5 Document preparation (memo; standard business letter, short business report). Electronic communication. 4 H
6 Oral communication. Listening as the communication tool. Concepts relative to listening ability 4 H
Mid-Term exam
7 Intercultural communication 2 H
8 Public speaking 4 H
9 Types of Presentations, Ethics 4 H
10 Visual aids 2 H
11 Business meeting - model. Etiquette of business meeting. 2 H
12 The technique of argumentation. Personality. The management of conflicts. 2 H
Final Exam
Overall 40 academic
Hours / 20 lectures